Report a fault

Heater has a fault, and its still within its guarantee?

If your heater has a fault and you activated the manufacturers guarantee you can report it here using the contact form below we will then get back to you..

If its not covered under our guarantee but you would like some assistance in finding an engineer please email us at

You can find your serial number and customer registration number on the letter you will have received when you activated the guarantee. The serial number is a mandatory field within the form below. 

Fault details

Your details will not be used for any form of marketing or passed to any other third party. *Johnson & Starley Ltd does not recommend or approve any registered gas installers. We do not monitor the work carried out by these installers and are therefore unable to guarantee the quality of their workmanship.

Celebrating 100 years of warming your home