We’re committed to providing products and services of a high quality. Here you will find our Technical Support page with frequently asked questions and answers. How to report a fault on your heater if it is covered by its guarantee. 

Also, we realise that sometimes things can go wrong, and there may be occasions where problems arise which result in our product or service falling short of our customer’s expectations. We want to hear from you and have the opportunity to put this right.


Technical assistance

Our trouble shooting page is a fast and easy way to find a solution to your query or issues.

Report a fault

If you are having issues with your heater and it is still covered under the manufacturers guarantee you can report it here and we will get back to you.

Got a complaint?

How to contact us and register your complaint, this will be handled by our dedicated Customer Support Team.

Celebrating 100 years of warming your home